Terms & Conditions

By reading this or hiring us you are acknowledging that you agree to the terms and conditions that follows.

Firstly this medium was once a living plant and will move as such. As wood dries it shrinks and checks or “cracks”.  These can vary differently for every piece of wood as each piece is different, and even million dollar log homes have this checking happen. While this doesn’t effect the quality of the piece this may seem annoying to some and can be filled and repaired or painted as needed. Your piece will not fall apart or split in half. Another option is to leave the piece in a natural state that doesn’t show the checks. Should you as the customer decide to have this repaired you are required to pick up and drop off the piece for this unless discussed prior. The repair can be done free of labor charges the first year, but we will charge the cost of materials glue and shims and paint. Should you ask to have the piece repaired after a year you will be charged labor and materials cost which will be due when the piece is dropped off for repair.

When ordering, we ask for a half down non refundable deposit for ALL projects before putting you on the schedule. This includes custom ordered pieces and on-site projects. This is non negotiable. The remaining balance is due when the project is started or finished (at Saw That Chainsaw Carvings discretion). Our initial quote does not include taxes and they will be added at the end of each invoice as needed. Should you for any reason fail to pay the remaining balance due, you will forfeit your deposit and will not receive your finished piece.

If doing a demonstration for a fair or city or any other organization the payment is due upon completion of the project immediately. You need to have this planned at the meetings ahead of time or we will keep the product until paid for. The product is ours until the payment is paid.

The time frame given to you is an estimated start date not the finished date. This time can vary significantly by weather and work load as well as equipment breakdowns. We ask for your understanding and patience. We work on all pieces in the order they are placed and work our way down the line.  We have 100’s of customers at any given time and we will make the effort to notify you that we are starting your piece roughly a week before it is finished. We will not give random updates while waiting in between orders, but feel free to contact us either on our Saw That Chainsaw Carvings Facebook page, Instagram page, Website page or message us on the business page messenger if you have any questions about time frame or concerns. Please keep in mind we are not a huge factory. We are a family with one or two people helping on each piece.

Keep in mind if you order a likeliness of something or another project that these are not an exact replica and are handmade and as a result these will have variations and  differences that we are more than willing to keep improving on as long as the piece is paid for once done.

All pieces are the property of Saw That Chainsaw Carvings until paid for in full upon completion 

Thank you all for business, it means the world!

—Wendy